RETURNS



How to make a return?

If you have not been satisfied with the product received and wish to make a return, you can request a return of the ordered product within 14 days from the delivery date by sending us an email to info@ateliersalamanca.com.

1/ Fill in the return form sent by Atelier Salamanca

2/ Insert the form together with the product you want to return, making sure that the product is in the same condition in which it was received and placing it in the original box together with the gifts sent.

3/ Send the package to the following address:

ATELIER SALAMANCA 

Via Magenta 58

95030 MASCALUCIA (CT) - ITALY

Returns that do not follow the above conditions will not be refunded.



How to confirm that the package has been returned to you?

It is necessary to foresee a week the time that the package arrives in our laboratory. In case you would like to have a confirmation, please send an email attaching the shipping document together with your original order number to info@ateliersalamanca.com.



When can I receive the refund and in what way?

The refund is made within 60 days starting from the registration of the initial payment according to PayPal terms.

It is done on the same card that was used for the payment.



Can an exchange be made?

If you want to make an exchange, you must first make a return and then make a new order.



SHIPMENT



Where do you ship?

We ship all over the world. To find out the shipping costs, you must enter the required data in the cart in the shipping field.

For deliveries abroad, the recipient may have to pay customs fees, depending on the legislation in force in the country of destination.



How many days does it take to receive my order?

Shipping takes place within 3 working days for shipping to Italy.

For shipments abroad, delivery takes place within 3 working days for Europe, while for the rest of the world it takes 8 working days.



Which courier do you ship with?

We relied on SDA Express for domestic shipments and DHL for shipments abroad.



How to track my order?

You can track your order by going to your "My Account" page or by going to the courier's website with the tracking number sent by email for more details.



OUR JEWELS



What material is used to create your jewels?

The hook of our earrings is in silver, nickel-free and therefore without risk of allergy. The decorative part of our jewels is mostly made of brass covered with a colorless treatment that guarantees a long life without oxidation. For more details, we recommend reading the data sheet of the desired jewel.



How to keep my jewellery for a long time?

Although our jewels are resistant over time, we recommend avoiding contact with water, perfume, chemicals and cosmetics.